Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, placing an order, or contacting us:

• Name, email address, phone number
• Delivery and billing addresses
• Professional credentials (for wholesale accounts)
• Order history and preferences
• Payment information (processed securely by PayFast — we do not store card details)

2. How We Use Your Information

• Process and fulfill your orders
• Verify professional credentials for wholesale accounts
• Communicate about your orders and account
• Send promotional offers (with your consent)
• Improve our products and website experience
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Courier partners (for delivery purposes only)
• Payment processors (PayFast — for transaction processing)
• Your assigned sales representative (for account servicing)
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing (bcrypt), and restricted database access. Payment card information is handled exclusively by our PCI-compliant payment processor.

5. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at info@theaestheticagent.co.za.

7. Data Retention

We retain your account information while your account is active. Order records are retained for a minimum of 5 years for tax and legal compliance. You may request account deletion at any time.

8. Contact

For privacy-related inquiries, contact our Information Officer at info@theaestheticagent.co.za.